Hi, my Box account is saying my storage is full but it actually is not. I also deleted a folder by mistake and can't recover now because the storage says it is full but It is not.
Can you please run the script on my account to fix this situation so that the storage is counting correctly and I can restore the deleted folder again?
Thanks and best Regards
Nicole
Hi Nicole,
Welcome to the Box Community! I'm happy to help.
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
Best,
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