Appears this is a known issue. Please reset for my account.
Also, there is a message on my support.box.com profile that you have sent a verification email to a VERY, VERY old email address that you should not even keep according to privacy laws. Please clear this verification message.
Hi H,
Welcome to Box Community and glad to help!
Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.
In the future, if you experience incorrect storage, please let us know in this forum.
Thanks for posting!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.