Hi, I tried to upload two items this morning but it says that the storage is full. When I look at our account settings, it says 13 of 100 GB is used. Only 13% but yet I still can't add anything. I sent an email, per your automated system and it told me I need to go to Box Community. Hoping for some help here.
Thanks
Hi Joslyn,
Welcome to the Box Community! I'm sorry for the confusion.
I see that this concern was requested via ticket #2652474 which closed but I'm happy to help.
I ran a script to recalculate the count in your Box account and I believe that you are uploading files to one of your collaborators whose data count has maxed out. I suggest that you contact this collaborator who owns the folder you are uploading to to delete files so that he may have enough storage to upload new files.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
