Hi there,

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Thanks for posting! 

Hi, I am having the same problem. My account storage was full, but I deleted the biggest past I had and nothing happens. Its says that I still have the same full storage. And there is nothing in the trash past. I don´t know what is happening.