Hi,
I just emptied my trash but my storage is still full.
I had this same problem so many times.
Please fix this problem as soon as possible.
Thank you,
Kan
Question
storage full
Hi Kan,
Welcome to the Box Community!
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.