My Box account says that my storage is full. The folder sizes are enormous in the browser application but when I sync everything locally the total size of all folders is much smaller. I suspect that it has something to do with all the versions of documents that have been saved. I already have reduced the number of versions to 5 from 25 but the problem isn't solved. Please help! My company cannot continue working without that being solved!
Question
Storage Full
Hi Fabian,
Welcome to the Box Community!
Have you checked out this related article here, this may be related to the issue you encounter?
The next step will require you to contact Box Support to help you directly and reset your storage count.
I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.
Thanks for your patience!
The same thing keeps happening to me. The storage space does not restore despite clearing the drive completely, including trash.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.