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Question

Storage does not match display

  • May 22, 2025
  • 2 replies
  • 20 views

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Hi

The display storage of the box is larger than the actual storage used, and the amount that can be used is small, which is a problem. Please reset the file count.
Sorry for my poor English



 

2 replies

Forum|alt.badge.img

Hi,

Welcome to the Box Community! 

I ran a script to fix the file size count in  your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
 
Best,

Forum|alt.badge.img

thank you! It was helpful!