Hey there. I've recently cleared a ton of old files, but my storage allocation didn't change at all (and in fact went up by 200MB!). Since it appears this is a known issue, I'd love for someone on Box support staff to please run whatever script is necessary on the back end to fix this. Thanks.
Question
Storage displays improperly (known issue?)
Hi Alex,
Welcome to the Box Community! I'm happy to help.
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
Best,
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