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Question

Storage display

  • May 22, 2025
  • 1 reply
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Box's used storage display does not match the actual situation, and new files cannot be synchronized
The used storage display of Box is larger than the total file size that is synchronized, and new files could not be synchronized.

    1 reply

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    Hi there, 

    Welcome to the Box Community!

    Have you checked out this related article here, this may be related to the issue you encounter? 

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

    Thanks for your patience! 

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