Storage count requires adjustment

Question

Hi there, my storage count is out of control. Storage should be ~10GB, but count shows ~46GB. Please run a script to adjust the storage count. thanks!

community-manager · Answer

PS: this is related to https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

"Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content."

Thanks!

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