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Question

Storage Capacity is incorrect

  • May 23, 2025
  • 1 reply
  • 24 views
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Hi, I have deleted some folders from our box. I then deleted some folders from the trash and noticed that the storage usage was not decreasing. Does anyone know how to solve this issue of inaccurate storage?

    1 reply

    C
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    Hi there, 

    Welcome to Box Community and I'm here to help!

    We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting! 

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