Skip to main content
Question

Storage appearing full but it isn't

  • May 23, 2025
  • 1 reply
  • 8 views

Forum|alt.badge.img

My 10GB storage is appearing full despite having remove ~2GB worth of files and emptied my Bin. I have seen from other posts that a script can be run by Box Support to fix this and am hoping the same can be done for me.

1 reply

Forum|alt.badge.img

Hi there,

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Thanks for posting!