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Good day. I recently joined Box, and have been moving all of the data from my hard-drives onto Box. I finally completed this task, and am now doing a cleanup. This has proven to be challenging because I think that a folder is empty and then it shows that there are still files there and that it is not a 0B folder.


Sometimes, there are actually files there (they take a moment to load and refresh), and sometimes it seems like this is just a bug. I am afraid to delete anything now because I might lose files.


Can a script be run to correct the counts please?

yes this is a big flaw in Box.  I hope they can fix it.   I have the same problem.  

Hi Jennahfer, 


 


Welcome to Box Community and glad to help! 


 


We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.


 


Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect


 


Thanks for posting!

Great, thank you very much!


Yes, agreed - I do hope this is fixed in the near future.


Even if there is a way for us to run the script ourselves by pressing a button or something.

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