Excuse me
Incorrect storage in My Account
No file but 8.9 GB/10.0 GB
Question
storage
Hi,
Welcome to the Box Community!
We are seeing files in the account and should be registering the right storage count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
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