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Question

Stop message when migrating files

  • May 22, 2025
  • 2 replies
  • 40 views
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While migrating files to Box, I often get the message 'file has properties that can't be copied to the new location.  How do I stop this message.  Thx

    2 replies

    Forum|alt.badge.img

    Hi Alex, 

    Welcome to the Box Community!
     
    This would be something our Support team would like to investigate with you and it seems you already have an open ticket for this issue with our support department.
     
    Please continue working with them and check your email for updates.
     
    Thanks for your patience and participation in the support forum!
     
    Best,
    Forum|alt.badge.img

    I am new to Box and also have this problem.  I think I might know why but I'd be interested if there was a solution to this.

    Thanks

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