I want to clean my box.com available space. Files was deleted but still shows 4.9GB used. Is it a bug? Guide me solution please!!!
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Hi Andrii,
Welcome to the Box Community!
The behavior that you encounter could be similar to what is described in this article:
The next step will require you to contact Box Support to help you directly and reset your storage count.
I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.
Thanks for your patience!