We upgraded from a free account to a Business account three business days ago, but we still can't access most of our files and folders. This is disrupting our work, and it's been very difficult to reach your support team.
We also need clarification on external sharing. Our clients can no longer access our shared links. Do external users need a paid seat to access shared files and folders? If so, the free account seems to provide a better sharing experience for our needs.
Please provide an update on both issues as soon as possible.
