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Question

starter plan subscription

  • May 27, 2025
  • 1 reply
  • 64 views
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I recently upgraded to the starer plan. It is supposed to be $ dollars a month. I chose to pay annually. For some reason my credit card did not go through. I received a message about the credit card issue. the new invoice is $180 dollars. Can i have someone work on that and change it. I just want to pay for 1 year for now.

    1 reply

    C
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    Hi,

    Welcome to Box Community!

    To assist you with your payment issue, please contact our billing team directly at billing@box.com.

    Thanks for posting! 

    Best,
    Ann

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