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Question

SSO Setup

  • May 22, 2025
  • 1 reply
  • 79 views

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Hey all

I tried to setup a connection between Okta and my Box developer account to test SSO connectivity. After I submitted the metadata file the system says I've encountered an error and the only option is to contact user support. Using the link provided links me here but doesn't show anything, other than accessing the community forums.

Any ideas what I should do now?

Thanks!

1 reply

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Hi Miguel, 

Welcome to the Box Community!
 
This would be something our Box Support team would like to investigate with you and may require specific account information. 
 
I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.
 
Thanks for your patience and please comeback and let us know how things work with support!
 
Best,