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SSO Config

  • May 22, 2025
  • 2 replies
  • 85 views
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Hello,

I tried to setup SSO with Azure but something went wrong, now I can´t change the IdP or any configuration, the error message says "An error occurred while creating SSO connection", "Please contact Box User Services".

BOX1_P2ZHi-vMY2F_DlSBqnkfew.png・An error occurred while creating SSO connection.
・Please contact Box User Services.
・ID Provider：Azure

How can I clean this config?

    2 replies

    C
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    Hi there, 
     
    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.
     
    Thanks for your patience!
     
    C
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    Hello support, I had the same issue and now I can't proceed with the config. Can anyone help?

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