Skip to main content
Question

Specific Folders Not Uploading (Browser)

  • May 22, 2025
  • 2 replies
  • 29 views
C
Forum|alt.badge.img

I'm in the process of moving a large archive from my company's previous cloud storage service to the company's Box, and I'm noticing entire folders of content being skipped. Note that I'm using the browser interface (Chrome), while integration with Windows is being rolled out to us.

The folder will show up in the Upload queue but not any of the files it contains (and thus no progress percentage). The progress line immediately goes to the end, upon initiating the upload, but the folder is still not appearing in the Box.

I've been working on this the last several days, but hadn't noticed this issue previously. But I also wasn't checking individual folders and subfolders. The file counts just seemed appropriate.

Note that I can manually create a folder and upload (drag & drop) the contents. But the self-contained folder (or its contents) won't upload if I'm dragging/dropping the folder.

Why are some folders uploading but not others?

    2 replies

    C
    Forum|alt.badge.img

    Hi Jessica, 

    Welcome to the Box Community, I'm happy to help!

    I understand that you've encountered an issue when trying to upload folders. May we know what is the size of the folder that you tried uploading?

    I would also recommend going over this article for some best practices and troubleshooting tips when having issue uploading items to Box: Troubleshooting Uploads to Box 

    Let me know if you have questions!

    Regards,

    C
    Forum|alt.badge.img

    I'm uploading multiple folders of various sizes with differing amounts of files and subfolders.

    I haven't noticed a pattern with what folders will upload and which folders are being left out, in relation to number of files or subfolders.

    The only other thing is that I'm moving everything from Sharepoint (via OneDrive on Windows) to Box. So everything has to download temporarily onto my computer to transfer to Box.

    I found a network drive that has most of *these particular* folders I'm archiving, and it's filling in the missing files.
    However, transferring directly from Sharepoint/OneDrive in the previous days hasn't had the same issue.

    I've tried clearing my browser cache, as well as doing disk cleanup on my desktop to clear space of any leftover temporary files, in case maybe it'sa space issue. But I don't think it is.

    I'm not sure why some things are transferring and some aren't.


    Here's an example:
    The first screenshot shows how 3 folders (highlighted) are missing from Box.
    The second screenshot shows the upload queue being unresponsive to trying to upload those 3 folders.
    BOX1_wcuOk4JerBBuMEO8_7wfGg.jpeg

    BOX1_5i8lG7TCz0QlinQD4IYyUQ.jpeg

     

    Terms & ConditionsAccessibility statement