Hello,
I've had to deal with this problem before, because this has been a known issue for years, and I am disappointed that there is no permanent fix for this. Is the script to recalculate my usage still available? And is there a timeline on a permanent fix? Honestly, will this ever be fixed?
Thanks
Oscar H, Account 201710100
Hi Oscar,
Welcome to the Box Community! I'm happy to help.
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
Best,
Thanks AJ,
Everything looks correct now. Will this issue be permanently fixed where nobody will need to use the script again?
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