space problem

Hi Ken, 

Welcome to the Box Community, I'm happy to help!

May we know what specific promotion did you sign up to for the 50GB storage with Box? Do you mind providing a screenshot so we can take a look?

We'll wait for your response!

Regards,

i think is this promotion.

Android phones and tablets: Log into Box for Android on your phone or tablet to get a 50GB upgrade automatically. This promotion ended 3/23/12.

I only find my registration email because that is long time ago.

[personal information--redacted]

Hi Ken, 

Thanks for sharing this screenshot.

It seems the promotion you joined has ended thus your account shows the standard storage for our Personal Free plan users which is 10GB. 

Should you need more storage to store your files, you may upgrade your plan to any of our paid plans. You can view here a side-by-side comparison of our offerings.

Thanks for reaching out and let us know if you have other questions!

Regards,

but I remember promotion said it is lifetime, like this.

Hi Ken,

Welcome to the Box Community, I'm happy to help!

This might require some account specific information to address, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. 

Please check your email for details and updates.

Regards,