i need help with reclaiming space - i understand there is a script that needs to be run?
Question
space not reclaimed when files are deleted
Hi Janie,
Welcome to the Box Community!
Have you checked out this related article here, this may be related to the issue you encounter?
The next step will require you to contact Box Support to help you directly and reset your storage count.
I've checked and it appears you already have an open ticket for this issue with our support team.
Please continue working with them and check your email for updates.
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