Hello,
I have deleted all of my files now, in the attempt to free up space. I still am unable to upload a file since Box thinks most of my space has been consumed already.
Reading the forums I see this is a known problem that can occur, and I understand that I need support to run a script against my account to recalculate the usage totals. Would someone be able to do that for me please?
Many thanks,
Martin
Hello Martin,
I went ahead and ran the script on your account so you should be all set! Counts look good on the backend.
Best,
Kourtney, Box Developer Adovcate
Hello Kourtney,
I've just checked, and you have sorted it out.
Many thanks for the help, and the speedy response.
All the best,
Martin
Hello,
Same problem here. I deleted some files to clear up space (even emptied the trash bin), but I am still unable to upload more.
Thanks in advance!
Best Regards,
Johannes
Hey Johannes,
I opened up a ticket (#2425725) with our support team on your behalf so they can run the necessary clean up script on your account. They will be in touch shortly :)
Best,
Kourtney, Box Developer Advocate
Hello
Please I have the same problem. Indeed, my free space are not reclaimed when files are deleted. from recycled bin. How an I recover my free space?
I have read that the support can run a script to resolve this issue. How can I request that from support.
Best regards
Hello,
It seems I have the same issue here. Everything syncs ok, I deleted also files from trash folder, but the space is not reclaimed.
Please help.
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