Space not reclaimed after deleting files

Encountering the same issue.

@Box team: please look into the issue or guide how to raise a ticket

thanks

Hi Everyone, 

Welcome to the Box Community, I'm happy to help!

The issue you encounter seems related to what is described in this article: 

• Storage Usage Or File Count In My Account Is Incorrect

I've ran the script that will recount all of the files and how much storage is being used in your respective accounts, so you should now see the correct storage size available in your Box.

Feel free to write back in if you have any questions for me!

Best regards,