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Question

something went wrong with the upload. Please try again.

  • July 1, 2026
  • 1 reply
  • 0 views
N

I have an external user that can no longer upload any files to the Box folder they have a link to. 

I have no issues uploading with the same link (I am a site Admin for our company but have also tried incognito mode with the same link and it works fine for me.)

This user has editor permissions. We have tried both the link and through the Web browser login and we have tried various file types and number of files (1 or 15, doesn’t matter). The upload indicator will just say 0% with the circle icon and eventually will fail with, “something went wrong with the upload. Please try again.” 

I have attempted to modify her permissions and that does not resolve the issue. 

She works in El Salvador and I am in the United States. I have looked to see if one of my teammates had enabled some type of geographic restrictions but I do not see any. I also looked at Shield and there were no alerts. 

Any ideas? 

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • July 1, 2026

    Hi ​@ncpjd, 

    Welcome to Box Community, and we’re here to assist with your external collaborator’s upload error. 

     

    For us to assist further, I’ve created a support ticket and a member from the Box Product Support team will contact your via email and please keep an eye out. 

     

    In the meantime, you can have the affected user to follow these basic steps in troubleshooting your upload issue. 

     

    Thanks for posting, and we hope to get this sorted out soon! 

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