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Question

some subfolders not syncing

  • May 22, 2025
  • 1 reply
  • 52 views
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Hi there,

I have a shared folder which has thousands of subfolders and more than 1 million files totally. On some user's computer, only 10 to 20 subfolders can be seen. Is there a limitation? Thanks.

    1 reply

    Forum|alt.badge.img

    Hi there, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.
     
    Thanks for your patience!
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