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Question

Some fields in pdfs not displaying in Box

  • May 22, 2025
  • 1 reply
  • 30 views
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On occasion data in a pdf will not be displayed when viewed in a web browser but will be displayed if opened in Acrobat. 

For example in one of the pdfs the Invoice Date field is blank when viewing in Chrome but shows the date of 7/22/2021 if opened in Acrobat.

Printing these files to pdf from Acrobat via Microsoft or Adobe printers and uploading them again fixes whatever the issue is but know what the issue is would help.

It's also worth noting the data very briefly displays in Box. 

Has anyone else experienced this?

Example

In Box:

BOX1_eK_f0kfdKUzzqzaAi3bDTQ.png

In Acrobat:

BOX1_zR1oYVhI_iFy6UUrxrnrrA.png

 

The previews on the left are also completely blank for the pages where the data is not displayed correctly. (See pg1 below)

BOX1_WvzhuBFnumEQFJ3MNQj7zg.png

Thanks!

    1 reply

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    Hi Tiffany, 

    Welcome to the Box Community and thanks for sharing your use case.

    This is definitely not an issue that we would usually come across with and may need to be further investigated with the help of a Box support representative.

    It also seem you already have an open ticket for this issue with our support. Please continue working with them and check your email for updates.

    Thanks for your patience and please comeback and let us know how it goes.
     
    Best,
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