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Question

Some Box Folders can be added to Mac Finder Favorites and some can not be added

  • May 22, 2025
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It seems strange that I can navigate to box and drag some folders to the Finder's Sidebar to create a quick way to access and for some folders I can't. I drop the folder in exactly the same way and nothing happens. No favorite is created and there are no visible errors. I have a video but apparently there's no way to upload that here.

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    Hi Mark, 

    Welcome to the Box Community!

    This would be something our Box Support team would like to investigate with you and may require specific account information. 

    Would you please share this behavior that you encounter with our support team and submit a new ticket by clicking on the “Contact Support” link just above this page so they can investigate.

    Please come back and let us know how it goes with support!

    Best,

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    OK what I think happened is that at the last reboot the box app didn't restart or I wasn't connected... so it wasn't able to let me access my files.

    Even after I started the box app, I was (for a few mins) only able to see the main "box" favorite in Finder... and it worked. I was able to navigate. I then tried to get back to one of my favorites and drag it to the sidebar in the favorites section.

    I think I failed to realize that once it had finally re-connected and "synced" for lack of a better term... my favorites had reappeared. Therefore I wasn't allowed to add the same one a second time (which is reasonable). Our corporate IT rolled out some changes yesterday and I'm just finding all the ways that it impacted me. In the end I think it was the fact that the box app didn't restart/connect.

    Thanks for reaching out, but I think I'm ok now.

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