Question
(solved*) Incorrect storage usage
I have removed all files from my account for testing and refreshing and the account still reports +200Mb usage. I've read this issue has been ongoing for about 5 years still unsolved?
Hi there,
Welcome to the Box Community! I'm happy to help.
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
Best,
Thank you very much. I hope they look into it, because I cannot trust this service if it keeps reporting usage incorrectly from some "convenient" bug.
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