Solicitar ejecución de script

Hi Juan, 

Welcome to the Box Community, I'm happy to help!

This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to assist.

Google Translate or other tools may help! If any community members are able to understand and help, it would be greatly appreciated!

Best Regards, 

Request execution of scripts to reset data/space used counters. I have no files and my memory is full

Hi Juan, 

Thanks for responding back!

The issue you encounter seems related to what is described in this article: Storage Usage Or File Count In My Account Is Incorrect

I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.

Feel free to write back in if you have any questions for me!

Best regards,