Single File not syncing in a folder

Hi there, 

Welcome to the Box Community, I'm happy to help!

Can you check if the file has special characters in its name? Some operating systems do not support item names containing some special characters which could be preventing your file from syncing into your Box desktop folder:

• Box OS-independent restrictions: Box does not support '/' and '\' anywhere in a file or folder name or whitespaces at the beginning or end of a file or folder name.
• Windows OS restrictions:
  • < (less than)
  • > (greater than)
  • : (colon)
  • " (double quote)
  • / (forward slash)
  • \ (backslash)
  • | (vertical bar or pipe)
  • ? (question mark)
  • * (asterisk)
  • If Windows does not support certain characters in file names, Box marks them as problem files. See the list of Windows file name restrictions. Windows file name restrictions also shown below:
  • Windows does not support folder names that end with a . (period) character.
• Mac OS restrictions:
  • Box does not support opening spaces.
  • Box does not recognize Mac’s character conversion in file names (for example, Mac changes any occurrence of / to : in file names).
  • If Mac does not support certain characters in file names, Box marks them as problem files. Contact Apple support for recommendations on renaming files, folders, or disks.

If the item on Box has an unsupported name, rename the item on Box and Box Drive will re-process the download. If the local file has an unsupported name, rename the file locally.

Hope this helps! If you have any questions, please let us know and we will do our best to help you.

Regards,