I sent 2 separate Box Sign requests. Neither was received by the signer. The email addresses are correct and the Status is In Progress. I have the free Box account. I've used Sign in my work account and it works perfectly there.
Question
Sign request not received
Hi Susan,
Welcome to the Box Community, I'm happy to help!
This might require some account specific information to investigate, so I've submitted a case to Box Support on your behalf.
You should be receiving an email confirmation shortly. Kindly check your email for details and updates.
All the Best,
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