Box stopped syncing so I uninstalled it and tried to sign in again. it takes me to RM unify. it is my sons account from his old school so there is no longer an account there.
So far I have
Cleared all cookies and browsing history for RM unify
Re-installed Box
Tried to log into RM unify but his account is no longer valid.
Put AVG to allow Box to sync and stay awake.
please can you advise what to try next?
Thank you
Clare
Hi Clare,
Welcome to the Box Community!
Do you see anywhere an option that says "Not Part of company or RM unify."?
Can you try to manually reset your Box Drive following this article and see if this helps?
If the issue persists, please go ahead and submit a ticket to our Product Support team on this page so they can further investigate and troubleshoot this issue with you.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
