Skip to main content
Question

sideways picture on profile

  • May 22, 2025
  • 1 reply
  • 11 views
C
Forum|alt.badge.img

I'm frustrated as this is the 3rd time I've communicated this and still don't have an answer.  On box my picture is sideways on the profile.  On box support my picture is different and fine on profile.  The general help hasn't helped.  I left a comment on my previous question around this.  I'd appreciate some help.  Kathy

    1 reply

    C
    Forum|alt.badge.img

    Hi Kathy,

    I understand how frustrating this is but we also need you to explain further on your end on how the picture ended up sideways. The first few communications provided you on how to update or guide you to your Account Settings profile in which we don't have a clear view on the steps you have taken.

    You mentioned that you already uploaded the profile picture sideways previously but we have not seen the attachment. Please send a screenshot from your Box account.

    Best,

     

    Terms of ServiceAccessibility statement