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Hi there, my account is showing 17GB used when i have only 6GB of files in the container . Please help.


Many thanks


[personal information–redacted]


Account ID


192327339

Hi Matt, 


Welcome to Box Community and I'm here to help!


We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 


Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect


Thanks for posting! 

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