I currently do not have any files in my box account, yet it is displaying a used count of 17 GB. I kindly request for my storage count to be reset as indicated in the ticket.
Here is the link to the ticket for reference: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
Welcome to Box Community and glad to help!
Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage.
Should you experience the same issue in the future, please let us know
(https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect).
Thanks for posting!