Hi, we've got some training video files in a folder on Box, that we'd like to share with our customers, but when we share the links, or the folder, they get the "We're sorry, your account is unable to preview this file type" error, with the option to then download the video. Files are set to view and download permission level, but the same happens with view only (but no download button).
Is there any way we can share the link and still have it able to preview? files are MP4
Hi Sean,
Welcome to the Box Community!
Can you check if the folder where the video file is stored has "watermark" enabled?
From https://support.box.com/hc/en-us/articles/360044195253-Watermarking-Files
If its not enabled, please go ahead and submit a support ticket for this issue so that our support team can further investigate. You may submit a ticket by clicking on the “Contact Support” link just above this page.
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
