Hello,
I am trying to invite new members to our Box folder but when they try to log into our folder they receive an error message telling them to try again. They have tried multiple times but there has not been any success. I think the problem may be my privileges' in the folder (I am just an editor) the owner of the folder has left the company. Is the problem my privileges? Can you please help me add these individuals to the folder?
HI Sean,
Welcome to the Box Community!
Inviting users is not restricted if you are an editor. I suggest that you contact the owner of this folder for a resolution since there may be issues on the owner's side.
https://support.box.com/hc/en-us/articles/360044196413-Understanding-Collaborator-Permission-Levels
Best,
AJ,
Thank you for the comment and help. Unfortunately, the owner of the folder is not longer on the project and does not have access to the Box account anymore. Is there a way to make someone else the owner without the current owner being involved?
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