I need some help. I am sharing a file with a customer and after he receives it, the box is sending a verification code to a phone number that is not familiar to anyone.
No idea where the phone number is coming from.
Question
sharing a file is asking the recipient for a phone number that does not belong to anyone
Hi Mark,
Welcome to the Box Community!
If the affected user is having issue logging in to Box to access the content you shared because of 2FA, please have the affected user go to Support.box.com > Support > Contact Support > they will then see a line that says "If you are unable to sign in, click here." and they'll have to fill out the form with as much information as they can regarding their login/ 2FA issue, and we will reach out to further look into it.
Thanks for reaching out and please let us know if you have any questions!
Best,
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