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Shared Link No Longer Working

  • May 23, 2025
  • 1 reply
  • 73 views
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Hi,

I have been working on files from a shared link however I now get the message -

Oops! We can't seem to find the page you're looking for.

I have contacted the person who shared the link and they haven't changed my access, nor has their IT department made any changes.

I understand I don't need to upgrade my account for a shared folder so please can you help with what may be the problem?

Thanks

Natalie 

 

    1 reply

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    Hi Natalie, 

    Welcome to Box Community and glad to help! 

    Can you again reach out to the owner/sender of this Shared link? Have them check the current access set for their shared link or see if the file itself has been deleted. 

    When someone creates a shared link, they can have these access permissions from which to choose:

    • People with the link:  Anyone with the link can access the item and no Box account is required. For extra security, you can also set a password or expiration for the link, as well as restrict download and/or preview access for link viewers.
      • Password-protected shared links are available to all paid Box User accounts.  All passwords for open shared links require at least eight characters, and should contain at least one uppercase letter, number, or special character.
    • People in your company:  Only people who: 1) are managed on a Box account (Starter and above); (2) have an email address that matches a domain registered with Box for the account that created the link, can access the link. For example, if acme.com is a registered domain on your account, all managed account members with an email address ending in acme.com can access this type of link. People who do not match a domain listed on your account cannot access the link, even if they are managed members on your account.
      • When accessing the link, collaborators must log in to Box to verify their identities. People in your company is disabled if you do not have a valid business domain registered with Box.
      • Collaborators in the folder can also access content if People in your company is selected.
    • Invited people only: Only people invited to the folder or file can access the content. Collaborators already have access to their content, but can easily direct one another to a specific file or folder using the shared link.

    https://support.box.com/hc/en-us/articles/360043697094-Creating-Shared-Links

    Hope it helps! 

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