Skip to main content
Question

Shared folders no longer appearing when I log in

  • May 22, 2025
  • 1 reply
  • 25 views
C
Forum|alt.badge.img

I'm logging into the main box website via laptop as usual (https://app.box.com/folder/0) and all I see are a couple of folders and files, instead of the usual 100+ shared folders I've been seeing for years.  I confirmed that they're still open and active, I just can't see them.  To get there I have to dig in old emails and find a direct box link (thru warnerbros.ent.box.com) to the folder I want to get into.  Can someone help?  Noticed a few weeks ago, before that it was fine.

TIA

Alex

    1 reply

    C
    Forum|alt.badge.img

    Hi Alex,

    Welcome to the Box Community! I'm happy to help.
     
    If the files aren’t in your personal trash, they might be in the trash of the person who deleted or owned the files.
     
    If you know who deleted or owned this content, please contact this user and instruct them to restore the files from their trash.
    https://support.box.com/hc/en-us/articles/360044196093-Manage-Trash
     
    If you still can't find your files, then one of the following might be true:
    • Was the folder a shared folder in which you collaborated with others? If so, the owner of the folder could have removed your access to the content. In this case you’ll need to contact the folder owner and ask to be reinvited.
      • This person will need to re-invite you to the folder using the email address associated with your Box Account.
    • The files in question have been already emptied from the trash. Trash content on Box can be manually or automatically removed, depending on the settings for your enterprise. If you believe this has happened, please contact Box User Services.
    • The files you’re looking for were never uploaded to Box.com. The content in question could have been uploaded to a different Box account or service, or a problem might have occurred during the upload, resulting in these files not making it to your account as expected. If you're a Box Business or Enterprise user, your admin can run a report to validate or repudiate whether the files ever existed on Box, or not.

    Best,

     
    Terms of ServiceAccessibility statement