Dear Box community,
A shared folder at my work with very important documents has disappeared. Do you know how to recover these? The trash is empty and there is no trace that the files or folder ever existed.
Thank you for your help,
Greg
Question
Shared folder vanished
Hi
Welcome to Box Community and we’re glad to assist!
Based on the investigation, it seems that the folder owner may be responsible for your inability to access the shared folders. To resolve the issue, please get in touch with the owner.
Thanks for posting!
Hi Rona,
Thank you for the quick response. Are you able to please find out and let me know who the owner is, as I don’t know?
Best,
Greg
Hi
Thank you for responding!
Apologies, disclosing the end user’s personal information is not something we discuss in a public setting, like the Community forums.
If you can retrieve your previous collaboration invite from your inbox. You would be able to obtain the email address of the person who initiated the invite.
Thanks for posting, stay well!
Dear Rona,
Would it be possible to speak off-line to troubleshoot restoring access? I can provide my email or other contact info.
Thank you very much,
Greg
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