Hi, I need help restoring a folder that no longer appears to be visible. It is not in the Trash either. I am not the owner of the folder but I had viewing and editing access. I am assisting the owner in restoring the lost folder, but don't know how to restore it.
Question
Shared Folder has been deleted and not in trash -Need to restore
Hi Sara,
Welcome to the Box Community! I'm sorry for the confusion. Let me help.
When a file is deleted, both the person who deleted the item and the owner of the item will be able to retrieve it from their trash. If the files aren’t in your personal trash, they might be in the trash of the person who deleted or owned the files. If you know who deleted or owned this content, please contact this user and instruct them to restore from their trash.
If you still can't find the files, then one of the following might be true:
- If this was a shared folder then the owner of the folder could have removed your access to the content. In this case you’ll need to contact the folder owner and ask to be reinvited.
- This person will need to re-invite you to the folder using the email address associated with your Box Account.
- The files in question have been already emptied from the trash. Trash content on Box can be manually or automatically removed, depending on the settings for your enterprise. If you believe this has happened, please contact Box User Services.
- The files you’re looking for were never uploaded to Box.com. The content in question could have been uploaded to a different Box account or service, or a problem might have occurred during the upload, resulting in these files not making it to your account as expected. If you're a Box Business or Enterprise user, your admin can run a report to validate or repudiate whether the files ever existed on Box, or not.
Best,
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