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Shared Files and Folders

  • May 23, 2025
  • 1 reply
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C
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I was told by my collaborator that they can NOT see the files I have uploaded. Why ?

    1 reply

    C
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    Hi Neil, 

    Welcome to Box Community and happy to assist! 

    To help you with your collaboration issue, 

    • Make sure that you're both looking on the same exact folder. 
    • Did you uploaded a new file or edited an existing file? Did you saw the file uploaded/edited without any errors? 
    • Are you seeing the file by yourself in the Box website? 
    • Lastly, is your collaborator accessing the file through his/her local Box folder or the Box website? Please make it a habit to always check   box.com for the newly uploaded/edited files. 
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