Shared file link not working

Question

I have been trying to access a folder that was shared to me via an emailed Box link from a user from a different university. Everytime I click the link to the folder, the "All Files" tab opens with a message saying that they can't find the page that I'm looking for. Is this an issue related to my account or does the person sending the file need to adjust the shared settings on the folder?

community-manager · Answer

Yes, you should check in with the person who shared the file link with you. Also please ensure the person used the option of "People with link" Instead of "People in your company"

Thanks
Muhammad

(Screenshot Below)

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