Shared file help

Hi. Every time someone tries to share a file with me it just says, “Oops! We can't seem to find the page you're looking for.” I have looked at all of the suggestions on here and have confirmed it is being shared with the correct email, I am logged in, have updated my browser, have tried multiple browsers, and have cleared my cache. Is there anything else I can do? Even when they try to re-share it it again says “Oops! We can't seem to find the page you're looking for.” Please help.