Hi @max.jiam,
Welcome to Box Community, and we’re glad to help with your Box file/folder access.
First, let me just ask the following:
- What did you receive? Is it the shared link URL where you’ll directly access the Box file/folder or a collaboration invite sent through your email?
- Do you mind uploading a screenshot of your error by attaching it in this thread?
Looking forward to hear back from you!
