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Question

Shared Collaborator Link No Longer Working

  • September 30, 2025
  • 1 reply
  • 21 views
M

Hi,

 

Not even an hour after receiving a link to collaborate and confirming that I can access it, I am greeted by an error message that says they can’t find what I’m looking for when I attempt to find the folder. I have confirmed the email address was right.

 

What’s going on?

 

DonHammons

1 reply

Rona Box
  • Rona Box
  • Community Manager
  • October 1, 2025

Hi ​@max.jiam, 

Welcome to Box Community, and we’re glad to help with your Box file/folder access. 

 

First, let me just ask the following: 

  • What did you receive? Is it the shared link URL where you’ll directly access the Box file/folder or a collaboration invite sent through your email? 
  • Do you mind uploading a screenshot of your error by attaching it in this thread?

 

Looking forward to hear back from you! 

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