Skip to main content

Hi,


I had a Box folder shared with me from a member of another organization, who has since left. At first it said "This shared file or folder link has been removed or is unavailable to you", but now says "Oops! We can't seem to find the page you're looking for" when I try opening the link. We have tried contacting the organization's IT department, but had no luck. I've seen other forums suggesting to reach out to my Box Admin, but I am unable to locate that on the Account Details page. Can someone please assist on recovering the contents of the Box folder?


Thanks!

Hi Alexis,


Welcome to the Box Community! I'm happy to help.


Welcome to the Box Community, I'm happy to help.


This error typically is caused by one of 3 things:



  1. Incorrect sharing permissions on the shared file. In other words, whoever created the link did not set the correct access level on the link. If you are not already a collaborator in the folder (or file) the link points to, the link would need to be set to "people in the company" (if that person is also at your company) or "people with the link" (if that person is not part of your company).




  2. The person who created the shared link has since removed it.




  3. You are attempting to access the shared file with a personal Box account instead of the account with which the file was shared.



Here's what you can do:



  1. Verify you are logging into Box with the account to which the file was shared. Typically this will be your company Box account.




  2. If that doesn't resolve the issue, contact the individual who owns the file. Ask them to either to review and revise the file share permissions or to send you the correct link to the file.



Best,

Reply


Terms & ConditionsCookie settings